We offer a 30 day warranty on all groom kits. Warranty only covers tools that are naturally defective or unusable.
NOTE: the warranty will become null and void if the product is misused, abused, tampered with, or taken apart. The warranty does not cover any incidental; consequential or special damage arising from any or all uses of the item. Bertha reserves the right to deny warranty replacement of an item if the item is deemed to possess a flaw that is not due to manufacturing fault, defect, or error.
I RECEIVED A DEFECTIVE ITEM, WHAT DO I DO?
Defective items may be replaced at no cost to you within 7 days of delivery. Upon verification and approval of eligibility, a replacement item will be shipped to you at our cost. If the item to be replaced is no longer in stock or unavailable, you will be given the opportunity to choose an alternative replacement item at equal value.
For defective item claims outside one week of delivery but within 90 days of the purchase date, a return shipping label will be provided to ship the item to our warehouse for inspection.
Please contact customer service at email@example.com to request replacement item(s) and the appropriate instructions.